STI, eTelecare Sign MOU for Call Center Agent Course

Leading U.S.-based call center firm eTelecare Global Solutions, Inc. signed a Memorandum of Understanding (MOU) recently with STI, one of the country’s largest network of ICT-centered colleges, to develop a curriculum and courseware for a Call Center Agent Course. The MOU also seeks to provide a venue for the on-the-job training of STI students who are enrolled in such course.

 

Under the MOU, eTelecare will assist STI in developing a Call Center Agent Course by sharing industry knowledge and collaborating on training materials and content. The call center firm will also train and certify 10 STI trainers who meet its trainers’ profile and standard of qualifications, skills and competencies. The STI-eTelecare Call Center Agent Course will be offered at selected STI schools nationwide.

 

Vivek Padmanabhan, eTelecare’s Vice-President for Global Shared Services, said, "We are pleased with the eTelecare-STI tie-up. We are confident that this partnership will help enhance the students’ global competitiveness as we match their skills with our standards for quality-driven services."

 

Monico Jacob, STI President and Chief Executive Officer, said that the partnership is part of STI’s strategy “to take advantage of the growing business process outsourcing (BPO) industry.” Prospects for the call center industry in the country remain bright as demand for BPOs continue to increase. “More importantly, the tie-up signifies STI’s firm commitment towards its Enrollment-to-Employment System (E2E),” Jacob said. The E2E System of STI provides students not only with quality education but job placement assistance as well.

 

The Call Center Association of the Philippines (CCAP) estimates that there are about 90 call centers in the country which collectively employ around 100,000 people. The Philippines is ranked 3rd in the world for top BPO destinations, according to neoIT's 2005 Mapping Offshore Markets Update.